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LoneStar Attitude Burger
Company
Barback/Foodrunner- April 2014 to Present
Responsible for assisting bar
staff in basic operations of high-volume, fast-paced bar, with duties
including stocking, cleaning, and bussing bar, taking drink orders, as well
as serving drinks and food.
Sally
Beauty Supply Holdings, LLC
POS Coordinator- December 2013 to Present
A technical support position in a
call center based environment focused on assisting retail staff in
troubleshooting, diagnosing, and resolving hardware and software issues.
Also responsible for assisting store employees in hardware and software
installation, documenting errors and resolutions via support ticket system,
escalating unresolved tickets to proper personnel, coordinating DSL/phone
line support with telecom providers and performing file maintenance via
remote desktop support.
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Average call volume of 70 calls
per day with 85.4% incident resolution rate since December 2013.
Fuzzy’s taco shop alliance
town center
Bartender- November 2012 to December 2013
Responsible
for preparation and service of beverages and food in fast-paced
environment, addressing any customer service-related issues. Maintaining
cleanliness of bar, dining areas, and restrooms, as well as operating
phones and taking any carryout/catering orders.
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Contributed promotional and
marketing strategies that expanded clientele and increased revenue.
Guitar Center North Dallas
Guitar and Accessories Sales
Associate- November 2011 to November 2012
Commission-based
sales position with a focus on providing clientele with comprehensive
product knowledge and highly-specialized technical support. Also
responsible for maintaining sales floor and merchandise, coordinating
special order items with vendors, leading in-store product demonstrations,
and receiving and unloading merchandise shipments.
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Received technical certifications
in Apple software and hardware.
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Consistently met and exceeded
sales goals.
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Ranked top salesman for months of
January 2012, March 2012, May 2012, and July 2012 based on gross profit
margin and warranty conversion rate.
Guitarcenter.com
Telephone
Sales/Customer Service Representative- October 2010 to May 2011
A
combined customer service/commission sales-based position focused on
delivering quality customer service to clientele across the globe using
creative problem solving skills. Also responsible for submitting IT support
tickets, responding to customer support requests, online order management, and
coordinating special order items with vendors.
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Regularly met and exceeded sales
goals.
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Ranked third among 85 qualified
GuitarCenter.com employees in areas of gross sales and warranty conversion
rate for December 2011.
Starbucks Coffee Company
Barista- May 2008 to February
2009
Responsible
for preparation and service of food and beverage in fast-paced environment
with high sales volume, retail sales, maintaining bar area and sales floor,
as well as taking inventory and receiving shipments.
JC Penney
Shoe
Department Sales Associate- August 2006 to December 2006
Commission-based
sales position in a fast-paced environment. Responsible for sales,
in-store, online, catalog and special order. Also responsible for providing
quality customer service, maintaining of sales floor and warehouse, as well
as taking stock of inventory.
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